- Shipments without a RMA ticket will not be accepted.
- Warranty repair covers parts, labor and one way ground shipping in the contiguous United States.
- Please include a sample of master disc if the problem is burning related, include few blank discs if the problem is mechanics related. Sample CDs/DVDs are for testing purpose only, and the discs will be returned with the repaired unit.
- If possible, please ship the unit with the original packaging; otherwise, make sure the machine is well-packed to avoid shipping damage.
- Acronova Technology is NOT responsible for missing items or any damage caused by shipping or faulty packaging.