Follow the procedure below to request a RMA repair:

1) Fill out the RMA request form, and obtain a RMA number by calling Acronova Technology, Inc. at 732-422-1868, or e-mailing support@acronova.com.

2) Fax the RMA request form to 732-422-9296, or email to support@acronova.com.

3) Include a copy of the RMA request form with the unit and send the unit to address below:

Acronova Technology, Inc.
2227 US Highway 1 #300
North Brunswick, NJ 08902

Note:

Units purchased within ONE year period are eligible for warranty repair. For units with expired warranty, estimated cost of repair will be provided after we receive and examine the unit.

Warranty repair includes parts, labor and one way ground shipping.

Shipments without a RMA number will not be accepted.

Send in only the main unit. Detach all the detachable parts and accessories as listed below:

Apus Series
- Hopper leaves
- Reject Bin
- Spindle and spindle base
- Power Cord
- User Manual

DupliQ Series
- Power Cord
- User Manual
- Installation CD
- Input Tray

Please include a sample of master disc if the problem is burning related. Include few blank discs if the problem is mechanics related. Sample CDs/DVDs are for testing purpose only, and the discs will be returned with the repaired unit.

If possible, ship the unit with original packaging; otherwise, make sure the machine is well-packed to avoid shipping damage. Acronova Technology would NOT be responsible for any damage caused by shipping or faulty packaging.

Sorry for any inconvenience. And we appreciate your cooperation and patience. If there are any questions please feel free to contact us. Thank you.